DR-247 PRIVACY POLICY
Effective Date: June 1, 2026
Last Updated: June 1, 2026
Welcome to DR-247.
DR-247 is a digital healthcare platform owned and operated by Mostafa Sadek Group LLC, a Wyoming, United States registered Limited Liability Company.
Official Website: https://dr-247.com
General Information: info@dr-247.com
Executive Contact: ceo@dr-247.com
DR-247 respects the privacy of patients, healthcare professionals, visitors, and all users of the platform. This Privacy Policy explains how we collect, use, store, protect, process, and disclose information when you access or use our website, mobile applications, messaging services, audio consultations, video consultations, and related digital healthcare services.
By using DR-247, you consent to the practices described in this Privacy Policy.
1- INFORMATION WE COLLECT
A. Patient Information
We may collect:
• Full name
• Date of birth
• Gender
• Nationality
• Email address
• Phone number
• Medical history
• Symptoms and consultation information
• Uploaded medical reports
• Prescriptions
• Appointment history
• Payment information and transaction records
B. Healthcare Professional Information
We may collect:
• Full name
• Medical specialty
• Professional licenses
• Certifications
• Educational qualifications
• Contact information
• Identification documents
• Banking and payment information
• Professional profile information
C. Professional Verification Information
DR-247 may collect licenses, certifications, identification documents, educational credentials, and supporting documents submitted for professional verification purposes.
Such information is used solely for verification, compliance, platform integrity, quality assurance, fraud prevention, and maintaining user trust.
Verification documents will not be publicly disclosed except with authorization from the healthcare professional or where required by law.
D. Technical Information
We may automatically collect:
• IP address
• Browser information
• Device information
• Operating system information
• Login activity
• Cookies
• Usage analytics
• Security logs
2- PURPOSE OF DATA COLLECTION
Information may be collected and processed to:
• Provide healthcare-related services
• Schedule appointments
• Facilitate audio and video consultations
• Verify healthcare professionals
• Process payments
• Improve platform functionality
• Enhance user experience
• Prevent fraud, abuse, and unauthorized access
• Maintain platform security
• Comply with legal and regulatory obligations
3- MEDICAL INFORMATION
Medical information submitted through DR-247 is treated as confidential.
Access may be limited to:
• Healthcare professionals involved in providing services
• Authorized administrative personnel
• Technical support personnel when necessary
• Governmental or legal authorities where required by law
4- VIDEO AND AUDIO CONSULTATIONS
Consultations may involve the use of:
• Camera access
• Microphone access
• Audio communication
• Video communication
DR-247 does not record consultations unless explicitly disclosed and authorized in accordance with applicable laws and regulations.
Users consent to the transmission of audio and video data necessary to provide platform services.
5- COOKIES AND SIMILAR TECHNOLOGIES
DR-247 may use cookies and similar technologies to:
• Improve user experience
• Maintain login sessions
• Analyze platform performance
• Improve functionality and security
Users may disable cookies through browser settings, although certain platform features may become unavailable.
6- DATA SECURITY
DR-247 implements reasonable administrative, technical, and organizational safeguards designed to protect information against:
• Unauthorized access
• Unauthorized disclosure
• Alteration
• Loss
• Misuse
Professional licenses, certificates, identification documents, and verification records are accessible only to authorized personnel responsible for credential verification, compliance, security, and platform administration.
Despite reasonable security measures, no online system can guarantee absolute security.
7- DATA SHARING
DR-247 does not sell personal information.
Information may be shared with:
• Healthcare professionals providing services
• Payment processors and financial institutions
• Technology service providers supporting platform operations
• Regulatory authorities when legally required
• Law enforcement agencies when required by law
Third-party providers are expected to maintain appropriate confidentiality and security standards.
8- USER RIGHTS
Subject to applicable laws, users may request:
• Access to personal information
• Correction of inaccurate information
• Deletion of eligible information
• Restriction of processing where applicable
• Withdrawal of consent where legally permitted
Requests may be submitted through the contact information provided below.
9- ACCOUNT DELETION REQUESTS
Users may request deletion of their accounts by contacting DR-247.
Certain information may be retained where necessary for:
• Legal compliance
• Regulatory requirements
• Fraud prevention
• Security investigations
• Payment processing records
• Healthcare record retention obligations
10- DATA RETENTION
Information may be retained for as long as reasonably necessary to:
• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain platform security
• Enforce platform agreements
Retention periods may vary according to the type of information and applicable legal requirements.
11- THIRD-PARTY SERVICES
DR-247 may integrate with third-party websites, payment processors, communication services, analytics providers, or technology partners.
DR-247 is not responsible for the privacy practices of external services that are not owned or controlled by DR-247.
Users are encouraged to review the privacy policies of third-party services they use.
12- CHILDREN'S PRIVACY
Healthcare services involving minors must be requested, supervised, or authorized by a parent or legal guardian where required by applicable law.
Parents and guardians are responsible for information submitted on behalf of minors.
13- INTERNATIONAL USERS
Users acknowledge that information may be processed, stored, or transferred through systems located in different jurisdictions as reasonably necessary for platform operations and service delivery.
DR-247 takes reasonable measures to protect information during such processing.
14- CHANGES TO THIS PRIVACY POLICY
DR-247 may update this Privacy Policy from time to time.
Updated versions become effective upon publication on the platform.
Continued use of DR-247 after publication constitutes acceptance of the updated Privacy Policy.
15- CONTACT INFORMATION
DR-247
Operated by Mostafa Sadek Group LLC
Website: https://dr-247.com
Support Email: support@dr-247.com
General Information: info@dr-247.com
Executive Contact: ceo@dr-247.com